Shipping Policy

1. Introduction

This Shipping Policy (“Policy”) applies to all orders placed for hardware materials and related products (“Products”) through the website of XINHUI BUILDING MATERIALS TRADING INC (“we”, “us”, or “our”) at http://xinhui-building.top/ (“Website”). By placing an order on the Website, you agree to the terms and conditions outlined in this Policy, including shipping methods, delivery timelines, fees, and related requirements.

We are committed to providing reliable and efficient shipping services to ensure your Products reach you in a timely and secure manner. Below is detailed information about our shipping processes and options.

2. Shipping Destinations

We currently offer shipping to locations within the United States and select international destinations. During checkout, you will be able to enter your shipping address to confirm if delivery is available to your location. We reserve the right to restrict shipping to certain regions due to legal, regulatory, or logistical constraints.

3. Shipping Carriers

We partner with leading shipping carriers to provide you with flexible and trustworthy delivery options, including but not limited to:

• USPS (United States Postal Service)
• FedEx
• UPS (United Parcel Service)
• DHL
• Other reputable carriers (“ETC”) as determined by shipping destination, package size, and delivery requirements.

The available shipping carriers for your order will be displayed during checkout, along with estimated delivery times and associated fees (if applicable). We may select a default carrier based on your location and order details, but you may choose an alternative carrier where available.

4. Shipping Fees and Free Shipping Promotion

4.1 Shipping Fee Calculation

Shipping fees are determined based on factors including the shipping destination, package weight, dimensions, and selected carrier/service level. The exact shipping fee for your order will be calculated and displayed at checkout before you complete your purchase.

4.2 Free Shipping Offer

We offer free shipping on orders for new customers as a limited-time promotion (subject to change without prior notice). This offer applies to standard shipping methods (as determined by us) and may be restricted to certain order values or destinations. If your order qualifies for free shipping, the discount will be automatically applied at checkout.

Please note that free shipping does not cover expedited shipping services, international customs duties, taxes, or fees. For orders that do not qualify for free shipping, standard shipping fees will apply.

5. Order Processing Time

5.1 Processing Timeline

Orders are typically processed within 1-3 business days from the date of order placement. Processing time includes verifying payment, preparing Products for shipment, and coordinating with the selected carrier. Processing time does not include weekends, holidays, or delivery transit time.

5.2 Delays in Processing

We strive to process orders promptly, but delays may occur due to high order volume, product availability, or unforeseen circumstances (e.g., weather, supply chain disruptions). If your order is delayed beyond the standard processing time, we will notify you via email with an updated estimated shipping date.

6. Delivery Timeframes

6.1 Domestic Shipping (United States)

Delivery times for domestic orders vary by carrier and service level:

• Standard Shipping: 3-7 business days after processing.
• Expedited Shipping (e.g., FedEx 2Day, UPS 2nd Day Air): 2-3 business days after processing.
• Overnight Shipping (e.g., USPS Priority Mail Express, DHL Express): 1-2 business days after processing.

Estimated delivery times are provided by the shipping carrier and are not guaranteed. Actual delivery may be affected by factors such as carrier delays, weather conditions, or remote delivery locations.

6.2 International Shipping

International delivery times vary significantly by destination, customs processing, and selected carrier. Typically, international orders take 7-21 business days after processing, but may take longer for remote locations or due to customs delays.

You are responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the product price or shipping fee and must be paid directly to the customs authority or carrier upon delivery. We are not responsible for delays caused by customs processing or failure to comply with international shipping regulations.

7. Order Tracking

Once your order is shipped, we will send a shipping confirmation email to the email address you provided during checkout. This email will include a tracking number and a link to the carrier’s tracking portal, allowing you to monitor the status of your delivery in real time.

If you do not receive a tracking number within 4 business days of order placement, please contact us at service@xinhui-building.top with your order number for assistance.

8. Shipping Requirements and Responsibilities

8.1 Accurate Shipping Information

You are responsible for providing a complete, accurate, and deliverable shipping address. We are not liable for delayed, lost, or misdelivered orders due to incorrect or incomplete address information. If the carrier is unable to deliver the package due to an invalid address, you may be responsible for additional shipping fees to reship the order.

8.2 Signature Requirements

Some carriers may require a signature upon delivery for packages of high value or certain destinations. If you are unavailable to sign for delivery, the carrier may leave the package at your doorstep (if permitted) or attempt delivery on a subsequent business day. You may also arrange for alternative delivery options (e.g., hold at carrier location) through the carrier’s tracking portal.

8.3 Risk of Loss

The risk of loss or damage to the Products passes to you upon delivery of the package to the shipping carrier. We are not liable for any loss, damage, or theft of Products during transit. If your package is lost or damaged during shipping, please contact the shipping carrier directly to file a claim. We will provide reasonable assistance with the claim process upon request.

9. Missing or Undelivered Packages

If your tracking information shows that your package has been delivered but you have not received it, please:

• Check your property (e.g., mailroom, porch, side door) for the package.
• Contact the shipping carrier to confirm delivery details and inquire about potential delivery exceptions.
• Notify us at service@xinhui-building.top within 7 business days of the estimated delivery date, providing your order number and tracking information.

We will investigate the issue with the carrier and assist you in resolving the matter. Claims for missing packages must be submitted within 30 days of the shipping date; after this period, we cannot guarantee assistance.

10. Modifications to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the updated Policy on the Website. We will indicate the date of the latest revision at the top of this Policy. Your continued use of the Website or placement of orders after the posting of changes constitutes your acceptance of the updated Policy.

11. Contact Us

If you have any questions, concerns, or inquiries regarding this Shipping Policy, your order status, or shipping options, please contact our customer service team at:Email: service@xinhui-building.top